Last updated: July 2026 · This is a starter document — have it reviewed by legal counsel before production launch.
Paid subscription plans are billed monthly in advance through Razorpay. You may cancel auto-renewal at any time from Billing in your Clinic Dashboard. Cancelling stops the next billing cycle — you keep full access for the remainder of the period you've already paid for, and no partial-month refund is issued for the time already billed.
Because a subscription grants access for the full month it covers, amounts already charged for the current cycle are non-refundable, including if you stop using the platform partway through the month. If you believe you were charged in error (for example, a duplicate charge or a charge after you had already cancelled), contact us at the email below and we will investigate.
A plan activated free via a 100% coupon carries no charge and nothing is collected — there is nothing to refund. A plan discounted by a partial coupon (for example, 20% off) is billed at the discounted amount every cycle for as long as the subscription is active, and the same no-refund-for-the-current-cycle rule in Section 2 applies to that discounted amount.
A one-time registration charge may apply when a clinic signs up, as shown at the time of registration, and may be waived in full by a valid coupon code. Once a clinic's registration has been verified and the clinic is listed on the platform, this fee is non-refundable. If verification fails and a clinic is not onboarded, contact us to request a refund of any registration amount collected.
Consultation fees, where collected online, are set by the individual clinic — cancellation and refund terms for a specific appointment are the treating clinic's own policy, which they will confirm at the time of booking. Fix My Appointment is a booking and practice-management platform and does not itself set or collect consultation fees on a clinic's behalf.
Where a refund is due under this policy, it is issued to the original payment method via Razorpay. Bank processing times apply and are outside our control — typically 5–7 business days once we initiate the refund, though your bank may take longer.
For any cancellation or refund query, write to support@fixmyappointment.com with your Clinic ID or Appointment ID, and we'll get back to you.